Contact West Terre Haute Water Restoration

What can you do while you wait for the crew in West Terre Haute?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• If water is coming in from outside after heavy rain near the Wabash River, move valuables to a higher floor and stay out of moving water.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Whether the leak has stopped or water is still coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• Whether water is under the house in the crawl space as well as inside.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• About how old the house is. A lot of homes in West Terre Haute date from the 1880s to 1920s, and older plumbing changes what the crew checks first.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether the power to the wet area is on or off.

Short answers are enough, since the crew will look at everything again in person.

What will the crew do first when they arrive?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

What's worth knowing about water damage in West Terre Haute homes?

With homes in West Terre Haute built anywhere from the 1880s to 1920s, it helps to know which decade yours came from. The mix in West Terre Haute includes two story, cottage, bungalow and American Foursquare homes. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Some parts of West Terre Haute sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. If you're not sure about any of it, the crew will check when they arrive.

Where does the West Terre Haute number take calls from?

This number covers West Terre Haute and its neighborhoods, including these:

• National Road Corridor
• Darwin Road Area
• North Lake / Izaak Walton Area · basements are common
• Krislynn Woods · built mostly in the 1970s to 1990s
• US Route 150 Residential Corridor

Calls from nearby Seelyville reach the same team. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What should you know before you call?

Who answers when you call this number?

West Terre Haute Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. Its BBB profile shows an A+ rating and accreditation since 2019.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. Call the number on this page any time to reach the team.